Shipping & returns
Shipping
We ship using DHL, UPS and FEDEX. All packages are tracked & insured by the value of the package. Shipping times are 2-5 working days. In rare cases or for far away regions please allow for 5-10 Working days for delivery.
For low cost orders (bellow 400€) We offer a free shiping Global Shipping option which normally takes 5-10 Working days, but allow for up to 15 working days for rare cases.
After you have placed your order the processing time is 1-2 working days.
Returns & exchanges
We offer a hassle-free 30 day money back guarantee and free exchanges. The product must be in original packaging and condition to be liable. To initiate a return or exchange simply contact us via email: contact@swissgrail.com
Once we recieve your package we will inspect and refund you within 2 workings day. Your bank may take up to 7 days to process the refund.